
Frequently asked questions
General Questions
CellPlex is a new-generation health tech company established in 2010. We specialize in providing a wide range of premium, internationally certified health supplements and personalized health services to customers across Nepal. We are located in Nayabazar-8, Pokhara, Nepal.
We offer a diverse selection of health supplements designed to address various health needs. As direct importers, all our products are internationally certified, ensuring the highest standards of quality, safety, and efficacy.
At CellPlex, we strive to make your purchasing experience as convenient as possible. We offer a variety of secure payment methods for your order:
- Cash on Delivery (COD): You can pay for your order in cash when it is delivered to your doorstep anywhere in Nepal.
- Bank Transfer: We accept direct bank transfers. Our bank details will be provided to you during the checkout process or upon request.
- Mobile Wallets: For quick and easy payments, we support popular mobile wallet services available in Nepal, such as:
- eSewa
- Khalti
- FonePay (linked to various bank accounts)
- IME Pay
- Prabhu Pay
Please select your preferred payment option during checkout. If you have any questions or require assistance with your payment, don’t hesitate to contact our customer support team.
Yes, absolutely! We understand you’ll want to stay updated on the status of your health essentials.
Once your order from CellPlex has been confirmed and dispatched, you will receive a tracking number via email or SMS. You can then use this tracking number on our website’s “Track Your Order” page (or a designated tracking portal) to monitor the progress of your delivery in real-time.
If you have any issues with tracking your order or require further assistance, please don’t hesitate to contact our customer support team.
Advanced questions
This looks beyond a transactional relationship and explores your value as a long-term health partner.